Privacy Policy

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Last updated: 4 November 2026

ELY respects your privacy. This policy explains how we handle personal information when you visit ely-lb.com or contact us.

Who we are

This website is operated by ELY, based in Jezzine, Lebanon. For privacy questions or requests, email info@ely-lb.com.

Information we collect

When you use our contact form, we collect your name, email address, subject and message. If you email us directly, we receive your email address and the information you include in your correspondence. Enquiries may be stored in our website database and email systems.

Please avoid including sensitive personal information that is unnecessary for your enquiry.

Our hosting and security services may also process technical information, such as your IP address, browser and device information, requested pages and access times, to deliver and protect the website.

How we use your information

• To respond to enquiries about our products, collaborations and business opportunities.
• To manage correspondence and follow up on your requests.
• To operate the website and prevent spam, automated abuse and security threats.
• To meet applicable legal obligations.

Website security

We use Cloudflare Turnstile to help distinguish human visitors from automated traffic. Cloudflare processes technical signals, including IP addresses and browser information, to provide this protection and improve its bot detection capabilities. Further details are available in Cloudflare’s Turnstile Privacy Addendum.

Cookies and browser storage

The website uses browser storage for functional features, including remembering whether the opening animation has already appeared during a browser-tab session and supporting WordPress display functionality.

Our security services may also use cookies or similar technologies to verify legitimate visits and protect the website. You can manage cookies and site storage through your browser settings. Blocking certain technologies may affect website features or security checks.

Who receives your information

Information may be processed by providers supporting our website hosting, email delivery, maintenance and security, where needed to provide those services. We may also disclose information where required by applicable law or necessary to establish, exercise or defend legal claims.

International processing

Our service providers may process information outside Lebanon. The countries involved and applicable protections depend on the providers and services used. You may contact us for further information about the handling of your personal information.

How long we keep information

We retain contact enquiries and related correspondence indefinitely unless you request their deletion. To request deletion, email info@ely-lb.com. We may retain information where required by applicable law.

Your privacy requests

You can contact info@ely-lb.com to request access to, correction of or deletion of your personal information. Depending on applicable law, you may have additional rights, including restricting or objecting to processing.

We may need to verify your identity before responding. Some information may need to be retained where legally required.

Changes to this policy

We may update this policy as our website or practices change. The latest version and its revision date will appear on this page.